At Elyoshi, each product is created with intention, care, and a deep respect for the creative journey. Because many of our offerings are digital, customized, or energetically crafted, our refund and return terms are designed to be clear, fair, and practical.
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1. Digital Products (Primary Offering)

All digital products (including but not limited to Notion templates, guides, oracle decks in digital format, downloads, and AI-generated outputs) are non-refundable once access has been granted or the product has been delivered.

Why:
Digital products cannot be “returned” once accessed, and we protect the integrity of our work and systems.

Exceptions (case-by-case):
- You experience a technical issue that prevents access or use
- You receive the wrong product
- The file is corrupted or incomplete

If this happens, contact us within 7 days of purchase at [your email], and we will resolve it promptly (replacement, fix, or partial/full refund if necessary).

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2. Personalized / Custom Products

Any product that is custom-made, personalized, or tailored (including AI-generated care plans, feedback services, or custom creative work) is non-refundable.

Why:
These products are created specifically for you and cannot be resold or reused.

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3. Physical Products (If Applicable)

If Elyoshi offers physical items (e.g., printed decks, artwork, or merchandise):

You may request a return if:
- The item is damaged upon arrival
- The item is incorrect

Conditions:
- You must contact us within 7 days of delivery
- Provide clear photo evidence
- Items must be unused and in original condition

If approved:
- We will offer a replacement or refund
- Return shipping may be required (depending on the situation)

We do not accept returns for:
- Change of mind
- Minor variations (color/print differences due to screen settings)

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4. Subscription Services (If Applicable)

For subscriptions (weekly, monthly, or quarterly access):
- You may cancel at any time
- No refunds are issued for already billed periods
- Access continues until the end of your billing cycle

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5. Chargebacks & Disputes

If you have an issue, contact us first.
Initiating a chargeback without contacting us may result in:
- Suspension of access
- Being blocked from future purchases

We are here to resolve things—clean and direct.

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6. Contact

For any refund or return request, reach out to:

Email: webshop@elyoshi.com
Response time: 2–5 business days
Do not forget to add your invoice number and e-mailadress.

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Final Note

Elyoshi is built on trust, creative energy, and mutual respect.
If something feels off, reach out. We don’t hide behind policies—we solve what needs solving.

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You agree to this policy when purchasing from Elyoshi.com.